Refund & Return Policy
For health and safety reasons, we cannot accept returns or exchanges on medicines once delivered. This protects every customer from tampered or unsafe stock.
We will replace or refund your order if:
- It arrives damaged, leaking, or with broken seals
- You received the wrong product or wrong quantity
- The product is expired or within 3 months of expiry
- The parcel was tampered with before delivery
How to claim
Message us on WhatsApp at 0321 0562228 within 24 hours of delivery, with a photo or unboxing video showing the issue. Claims without evidence cannot be processed.
Refusing delivery
You may inspect the parcel and refuse it at the door before paying. No charge.
Refunds
Approved refunds are processed within 7–14 working days.
Contact: WhatsApp 0321 0562228 · infotimemaxs@gmail.com · Monday–Saturday, 10:00am–8:00pm